Customer Service Archives - Plumber Houston TX

Close-up view of a rugged tablet displaying plumber tablet technology with a glowing blue digital plumbing schematic for diagnostics, placed on a wooden workbench cluttered with wrenches, pipe fittings, and a coiled hose in a dimly lit garage, highlighting smart plumbing services.

April 1, 2026April 1, 2026 GEI Plumbing ServicesHow To, Maintenance, Plumbing

How Tablets Boost Our Plumbing Work

We use tablets to make plumbing repairs quicker and smarter. This tech helps us diagnose issues fast and keep you informed every step.

Close-up of a vintage brass faucet with a small water drip falling into a porcelain sink basin, steam rising from warm water in a softly lit Houston kitchen at dawn, highlighting the urgency of addressing a plumber appointment delay before needing rescheduled plumbing service from a reliable Houston plumber.

April 1, 2026April 1, 2026 GEI Plumbing ServicesHow To, Plumbing

Plumber Pushed My Appointment: Normal?

If your plumber needs to push back an appointment, you might wonder if it’s a red flag. We explain why delays happen and how to spot reliable service in Houston.

Close-up view of a wooden workbench cluttered with plumbing tools including wrenches, pipe cutters, and coiled copper piping, illuminated by soft natural light, representing real customer service from human plumbers in Houston providing personalized plumbing support.

April 1, 2026April 1, 2026 GEI Plumbing ServicesPlumbing

Real Reps Handle Your Plumbing Needs

Dealing with a plumbing emergency? You need a real person on the line, not a bot. At GEI Plumbing Services, our human reps provide the support you deserve in Houston.

Close-up view of muddy plumber mud boots placed outside a front door on a concrete porch, with rain puddles reflecting nearby potted plants and a Houston-style suburban house in the soft-focus background, evoking caution and preparation for professional plumber Houston services.

April 1, 2026April 1, 2026 GEI Plumbing ServicesHow To, Plumbing

Will Your Plumber Track Mud Inside?

Worried about mud on plumber boots ruining your floors? We explain why it happens and how GEI Plumbing Services keeps your Houston home clean during repairs.

March 26, 2026March 26, 2026 GEI Plumbing ServicesPlumbing

How Service Drives Our Growth

We grow our plumbing business through strong customer service. Learn how we build trust and keep clients coming back in Houston.

March 26, 2026March 26, 2026 GEI Plumbing ServicesHow To, Plumbing

Why We Always Answer the Phone

Plumbing issues strike without warning. At GEI Plumbing Services, we make sure you never face them alone by always picking up the phone for quick help in Houston.

March 26, 2026March 26, 2026 GEI Plumbing ServicesPlumbing

Finding Same-Day Plumbing Help Fast

Plumbing problems hit hard and fast. Learn simple steps to locate reliable same-day plumbing services in Houston that fix issues without delay.

March 26, 2026March 26, 2026 GEI Plumbing ServicesMaintenance, Plumbing, Repairs

Thank God I Chose GEI for Plumbing Repairs

Dealing with a plumbing emergency can turn your day upside down. At GEI Plumbing Services, we share stories of how our quick fixes brought relief to Houston homeowners.

Bill Nguyen

01:48 08 Feb 26

Draining the kitchen pipe

Megan Morgan

23:19 06 Feb 26

They were incredibly professional, and really saved our weekend!!!

Gabriel Dang

18:10 06 Feb 26

Giovanni did a great job replacing my water heater. Quick professional and clear communication. Highly recommend and will use this company again!

Bruce Kerth

17:01 06 Feb 26

Sandra Cerda

23:49 22 Jan 26

Excellent service! Attention to detail.

Bridget Hefner

23:49 24 Dec 25

Update 12/2025: We received contact stating they are under new management and trying to turn things around. We wish them luck. Increased the rating by one star for the effort put in by the new management.

Original post: The techs that came out installed a new hot water heater for us but didn't replace faulty valves nor did they install it correctly. They had multiple code violations and either caused a gas leak or didn't fix it (we just bought the house days before they installed the new tank). When we tried contacting the company back we didn't get any message or call from the tech. We had to call the office repeatedly. The office workers are nice enough but unhelpful. The manager still hasn't contacted us. We finally had to call another company to fix the leak because GEI waited weeks and still won't call us back. We are filing a BBB claim against them due to the safety issue and code violations.

Diana Barrera

16:11 24 Dec 25

Samuel Montaner

03:50 24 Dec 25

Lidia RiveraRey

08:36 23 Dec 25

Great technicians

Porfirio Reyes

07:14 23 Dec 25

A team of professionals with excellent service.

Jose Joya

04:11 22 Dec 25

Yanet Ayala

04:08 22 Dec 25

Tabis Solís

03:30 22 Dec 25

Very good services!!! And very polite and hardworking employees!

Ruth Romero

03:12 22 Dec 25

Amazing services and very hard working employees! 😁

Kevin Schloneger

20:31 21 Dec 25

Informative & addressed issues. Provided additional information for potential service.

Melissa Gunnerson

01:49 15 Dec 25

We had Juan and Armando out today to repair a devastating pipe leak in our home, and we truly can’t say enough good things about them. From start to finish, they were efficient, kind, and incredibly thorough. They took the time to explain what was happening, worked quickly without cutting corners, and treated our home with care and respect during a very stressful situation. Their professionalism and calm demeanor made a huge difference, and the quality of their work was outstanding. We are extremely grateful for Juan and Armando and would highly recommend them to anyone in need of reliable, skilled plumbers.

Denisse Alanis

05:30 14 Dec 25

Big thanks to GEI Plumbing Services for fixing the water leak in my home backyard, the problem had caused lots of water build up, making the job even more difficult to address but in a matter of a few hours Fernando and Giovanni were able to do what they do best. They left the area like nothing ever happened and I was one happy customer. My only drawback was the price, I paid a total of $1025.00 I felt like it was a bit much but again I’m not an expert in the matter so I really don’t know if I would’ve gotten a better deal elsewhere. All I cared about was getting the job done, so yeah thanks again guys!

Kimberly Price

18:33 11 Dec 25

First off, they called, they were on time, and he put shoe covers on before stepping into my house...very impressed with this.
He came in and fixed my hot water tank regulator within in 1 hour, had it changed, cleaned up and gone. I will use them again if needed, and I highly recommend this company as they are also fair in price. I dont remember the employees name, but I couldn't have had any better, polite, explained what he needed to do and went right to work. Thank you for fixing my tank so quickly! Now I gotta go shower! 😅😅

Jenny Vasquez

03:33 04 Dec 25

GEI Plumbing Services is an amazing company! The team is incredibly friendly and easy to work with, and they truly go above and beyond for their customers. Their prices are very affordable, and the quality of their work is outstanding.

Sergio Presa

14:43 03 Dec 25

Tech showed up on time and was very courteous. Though the task at hand was tedious he showed total control and courtesy until the task was complete.
The service was great, what kept this from a 5 star was the 35 minute wait to receive paperwork I had to sign before the job got started. I do understand everyone has policies but when time is critical I can't sit around for a slow process. All that being said, I will use this company again overall great experience.
***Update***
The owner of the company took the time to call me to see what he might be able to do to improve his service. We chatted a few minutes and I felt he is very genuine in his efforts to find solutions instead of making excuses, and is open to changing things to make it better. I have a high level of respect for someone who can do that because it seems more and more that folks just don't want to better themselves. Keep doing what you're doing, more success awaits you. So I have evaluated my review and changed my rating because of this.

thc productions

19:11 06 Nov 25

We had GEI swap out a couple silver shower towers for a couple matt black water towers that did a little more water action. They had to do some adjustments because none of these products are the same measurements. Great job done by Juan and Daniel...it was done in a timely manner.

Thomas Arbour

15:47 05 Dec 22

They responded promptly to my call and were able to replace my leaky pipe right away. The technician was helpful, fast, and courteous. He not only fixed my leaky pipe, but he also offered me some great tips on how to keep it from happening again in the future! I heartily endorse GEI Plumbing Services if you require a plumber or any other kind of service.

Marion Weber

18:33 19 Nov 22

With GEI Plumbing Services, we had a wonderful experience. Within 24 hours after our initial call, they were able to come out and clear several drains for us. The plumber was helpful and quick. He even provided us with advice on how to maintain clean drains in the future. Overall, we were very satisfied with their service and would suggest them to anyone else looking for a great plumber!

Van Meyers

17:26 28 Oct 22

We had a great experience with GEI Plumbing Services. We called them for some drain cleaning and they were able to come out within 24 hours of our call. The plumber was friendly and efficient. He even gave us tips on how to keep drains clean in the future! Overall, we were really happy with the service we got from them, and would recommend them to anyone else looking for a great plumber!

Geoffrey Hale

10:50 24 Oct 22

GEI Plumbing did a truly great job. He was on time and quick to find the problem with the leaky pipe. He went out and purchased the pump and came back and installed it without any problems. In addition, he also graciously fixed another pipe that was in sub optimal condition. He was very thorough and knowledgeable. I'd most definitely recommend him to anyone and will certainly call him again if I need plumbing assistance. In addition, he provides a one year warranty - so it definitely is a great option!!

Amber Stable

04:29 10 Oct 22

Evan and his crew replaced the water line from the street into the house and from the water main through the ceiling to the water heater. Evan answered all of my questions and went out of his way to help me understand the scope of the work and figured out a way to minimize cost and repairs. He was exceptionally decent, hard working and his crew did an excellent job - I wish I would've called him years ago! When my mother needed a plumber we contacted Evan again and she was completely pleased with both his work and courteous service. It's not often to see such admirable work ethic these days. I am 100% delighted with the work done.

Kristen Chafin

17:01 19 Mar 22

Our need was to have a new faucet set installed on an older Caesar stone sink surface in a bathroom. Once the work got started, it was discovered that the holes for the tap sleeves were a wee bit too small, and they needed to be reamed out. Once that was done by a stone cutter, the installers returned to complete the installation of the faucet set. A small leak was subsequently discovered, which was then very quickly remedied. The connection is now working perfectly. It was three trips for the guys at GEI Plumbing Services of Houston, but they were very polite, left the job site clean, and were happy to return, even though I'm sure they wished they could have done it all in one trip! No extra charges were incurred. I am pleased to recommend them, and I will be happy to call them again for our plumbing needs.

Joe Tyler

13:19 17 Mar 22

Clark and his team are all awesome! I have used them several times and each time they impress me with their professionalism and excellent quality work. We used them recently for several planned and unplanned plumbing jobs and they responded quickly, were very effective in the repairs, client service focused, efficient and incredibly clean and tidy!! They were also knowledgable about rebate programs and even helped fill out the necessary paperwork. I also appreciated Clark's honest and integrity -- unlike others we had dealt with in the past--Clark never tried to oversell services; he was honest about which changes would provide the best value. Really appreciated this honesty and integrity!! Would not hesitate to use again and to recommend!

Matthew L Chavis

13:25 15 Mar 22

Peter and his excellent assistant Clark had done several pretty major work ( the 3 listed + a couple of others ) at our house, over a period of about 3 years. His work has been well executed, timely and most importantly, problem free. He has been very good at a few minor adjustments that we needed to do to improve on his installations, all complimentary. This company has become our go-to place for plumbing issues. I will not hesitate to recommend him and his crew .

James Burks

18:55 19 Feb 22

I wanted to make some changes to my bathroom. I called this company. GEI Plumbing Services is a truly excellent firm to work with; they're professional and want to succeed, which is perfectly alright. Very talented and hard-working guys. This is the top company in the entire city of Houston. These are the guys you're looking for if you need hard-working people. They are focused and professional. The pricing is reasonable. It comes highly recommended!

Ismael Colson

19:54 18 Feb 22

I saw this service online, I messaged, not expecting to get a response so quickly, but yes, it was real. GEI Plumbing Services of Houston performed several works for us. We bought a new house, and there was a need for plumbing work in the kitchen and bathroom. They made it on time. They were very professional, responsive, and hardworking. They were clean and left the place spotless. They were considerate. They worked hard to get both jobs done in one day! We are highly glad about the level of service.

How Tablets Boost Our Plumbing Work

Plumber Pushed My Appointment: Normal?

Real Reps Handle Your Plumbing Needs

Will Your Plumber Track Mud Inside?

How Service Drives Our Growth

Why We Always Answer the Phone

Finding Same-Day Plumbing Help Fast

Thank God I Chose GEI for Plumbing Repairs

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